Child Safety Standards

Last updated: 2026-02-17

LonelyHearts has zero tolerance for child sexual abuse and exploitation (CSAE), including child sexual abuse material (CSAM), grooming, trafficking, and any sexualized content involving minors.

Age policy

• LonelyHearts is for adults. Users must be at least 16 years old.
• Accounts suspected to belong to minors may be restricted or removed while reviewed.

Prohibited behavior and content

• Any CSAM or sexualized depictions of minors.
• Sexual exploitation, grooming, coercion, or extortion of minors.
• Requests for sexual content from minors or attempts to contact minors for sexual purposes.
• Any activity that facilitates child trafficking or abuse.

Reporting and enforcement

• Users can report abusive content or behavior in-app and through Support.
• Credible child-safety reports are reviewed with priority and may trigger immediate account restrictions.
• Violating content and accounts are removed, and repeat offenders are permanently banned.
• When legally required, we preserve and share relevant information with appropriate authorities.

Child safety contact

For child safety concerns, contact: [email protected]

If a child is in immediate danger, contact local emergency services immediately.